Privacy policy
Privacy Policy
Last updated: May 24, 2026
GenKOtic operates this store and website, including all related information, content, features, tools, products, and services in order to provide customers with a curated shopping experience (the “Services”). GenKOtic is powered by Shopify, which enables us to operate and provide the Services to you.
This Privacy Policy describes how GenKOtic collects, uses, processes, and discloses your personal information when you visit, use, purchase from, or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number (if voluntarily provided)
Order & Transaction Information
- Products viewed or purchased
- Cart activity
- Wishlist activity
- Order history
- Returns, exchanges, or cancellations
- Payment confirmations
- Transaction records
Payment Information
Payments are processed securely through Shopify and third-party payment providers. We do not store complete payment card details on our own servers.
Payment processors may collect:
- Credit or debit card information
- Payment method details
- Billing verification information
- Financial transaction confirmations
Account Information
If you create an account, we may collect:
- Login credentials
- Account preferences
- Saved addresses
- Purchase history
Communications
We may collect information you provide when contacting customer support, subscribing to our newsletter, responding to surveys, or communicating with us through forms, email, or social media.
Device & Technical Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Referring URLs
- Browsing behavior
- Interaction data across the Services
Marketing & Analytics Data
We may collect information regarding:
- Ad interactions
- Campaign engagement
- Email open and click activity
- Site browsing behavior
- Shopping preferences
Sources of Personal Information
We may collect personal information from:
- Directly from you when you place an order, subscribe to emails, contact us, or use the Services;
- Automatically through cookies, analytics tools, and similar tracking technologies;
- Shopify and integrated service providers;
- Advertising, analytics, and marketing partners;
- Social media platforms or third-party integrations when applicable.
How We Use Your Personal Information
We use personal information for legitimate business and operational purposes, including:
Providing and Operating the Services
We use your information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Manage payments and transactions
- Provide customer support
- Maintain customer accounts
- Personalize your shopping experience
- Facilitate returns or exchanges
Improving the Services
We may use data to:
- Improve store functionality and performance
- Optimize product presentation and navigation
- Analyze customer behavior and engagement
- Develop new products, collections, or experiences
Marketing & Promotional Communications
With your consent where required, we may send:
- Product launch announcements
- Limited archive drops
- Early access campaigns
- Editorial and brand content
- Promotional emails and updates
We may use services such as Klaviyo and Shopify Email to manage marketing communications.
You may unsubscribe at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
We may use personal information to:
- Detect fraudulent activity
- Prevent unauthorized transactions
- Protect our Services and customers
- Enforce our Terms and policies
- Maintain platform security and integrity
Legal Compliance
We may process information to comply with:
- Legal obligations
- Government requests
- Regulatory requirements
- Tax and accounting obligations
Cookies & Tracking Technologies
GenKOtic and third-party providers may use cookies, pixels, tags, and similar technologies to improve your experience.
These technologies may help us:
- Remember your preferences
- Maintain shopping cart functionality
- Analyze traffic and performance
- Understand customer behavior
- Personalize advertising and recommendations
- Measure marketing effectiveness
Third-party services such as Shopify, Google Analytics, Meta Pixel, TikTok Pixel, or advertising partners may place cookies on your device.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the Services.
Sharing Your Personal Information
We may share personal information with trusted third parties that help us operate the Services, including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Marketing and email providers
- Analytics and advertising platforms
- Fraud prevention and security providers
- Customer support tools
We do not sell your personal information.
We may also disclose personal information where required by law or where necessary to:
- Protect our rights;
- Enforce agreements;
- Prevent fraud or illegal activity;
- Respond to lawful requests.
Third-Party Services & Links
The Services may contain links to third-party websites, applications, or platforms.
We are not responsible for the privacy practices, policies, or content of third-party services. We encourage users to review the privacy policies of any external websites they visit.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide Services;
- Maintain records;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements;
- Prevent fraud and abuse.
Retention periods may vary depending on the nature of the information and legal requirements.
International Data Transfers
Because some service providers may operate internationally, your personal information may be processed outside your country of residence.
Where applicable, we implement reasonable safeguards to protect personal information during international transfers.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion of personal information;
- Withdraw consent;
- Restrict or object to certain processing;
- Request data portability;
- Opt out of certain marketing communications.
To exercise any applicable rights, contact us at:
We may require verification of identity before processing certain requests.
GDPR Rights (European Economic Area)
If you are located in the European Economic Area (EEA), we process personal information under lawful bases including:
- Performance of a contract;
- Legitimate interests;
- Compliance with legal obligations;
- Consent where required.
EEA residents may also have the right to lodge a complaint with their local data protection authority.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including rights relating to:
- Access to personal information;
- Deletion requests;
- Correction requests;
- Information regarding categories of collected data;
- Information regarding sharing or disclosure practices.
GenKOtic does not sell personal information.
Children’s Privacy
The Services are not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately.
Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, operational requirements, or legal obligations.
Updated versions will be posted on this page with the revised effective date.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
GenKOtic
gko@genkotic.com
Avinguda de Josep Anselm Clavé 13
08731 Sant Martí Sarroca
Barcelona, Spain